I️ had a bad experience with this ford dealership. When we had 3 new tires on it took them 4 hours and in turn they scratched all my rims. Since we lived out of town we did not have 3 more hours to wait for rim guy to come. So he said they could contact us and they would pay. That was in August. I’ve been told by the service manager check was out in mail. Two weeks later I️ called again and Martha called back and said check in mail that’s over 2 weeks again. I️ called again today left message for service manager to return my call and of course no call back. This dealership service department is the most incompetent and lying bs people I️ know I️ hope they choke on this money and deserve to fly or have the ford name on building. So save yourself the hardship and done go there
I have tried to get my Lincoln(s) serviced here a number of times over the last seven years. Each and every time I have tried to get service work done here I have been disappointed. They Never have time to deal with anyone, but yet each and every time I have been there, the service bays are all mostly empty. Lots of attitude from the service reps and no help. I will never do business with these people again.
Amber in the service department was great! She helped my husband and I out tremendously. What we originally thought was going to be a few day fix for the throttle body, they had complete in only a few hours. She had the valve for the truck installed in great timing. Great service!!
This one star is directed solely at the the service department. It took 23 phone calls placed over 4 weeks to receive an emailed estimate on the work my car needed. I would leave message after message with the front desk for someone to call me that could be of help, but I never received the calls to update me on my vehicle's status.
Very nice people. Am from Texas and the eased my concerns with the long drive back. Would go back if I was local.
After receiving the estimate, I decided to sell my car to the dealership. That part of the process I would give 5 stars. The people I dealt with in that department were top of the line and very helpful.
Mcnelly Whaley Motor Co is a US Car Dealer based in Sevierville, Tennessee. Mcnelly Whaley Motor Co is located at 750 Dolly Parton Pkwy, Sevierville, TN 37862, USA.
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