We needed last minute kenneling while vacationing here during Memorial Day and they had space available. Very friendly staff and clean facilities. It is obvious they spent time with our dog, even during the holiday weekend, as they told us things about him you would only find out if your were with him. The groomer also did a very nice job. We will definitely use them again when we are in the area.
They took excellent care of our fur baby and excellent attention to detail. Upon picking him back up, they were able to articulate interacting and playing with him which he needed. Our little fellow was clean and happy. He gets car sick when we travel. We will definitely be using Smoky Mountain Pet Resort again!!
Okay, I'm VERY particular about my dogs! I had only left them with our vet in the past since I'm a nervous Nelly. The 1st time I left my boy at Smoky Mountain Pet Resort was approx. a year ago when we were cabin shopping. The staff was so kind, listened to my concerns and obviously took great care of him. A few weeks ago I left 2 dogs. I realize they keep records, but I felt they really remembered my dog! I plan to leave them again next weekend and again and again in the future. Just as one reviewer below mentioned, they also told me things about my dog that only someone who took time to observe would notice. Oh, and by the way, the facility was clean and reasonably priced too.
The facility was very clean and the staff was very friendly. However, when we went to pick up our dogs they were in an outside kennel with NO water. There was a full bowl of water in the play area next to theirs and a hose not even five feet away! We stopped at a creek at the bottom of the hill leaving the resort to let the dogs out, and they ran into the creek and started gulping water for a while. Clearly they were very thirsty although the staff said they had only been without water for about 30 minutes. I would have loved to have been able to give this place five stars because of everything else, but water is basic and essential to our beloved dogs' well being.
Very rude on the phone. Ended up going with another facility although this place was much closer. I hope whoever answers the phones isn't this ugly to the animals
Smoky Mountain Pet Resort is a US Veterinary Care based in Sevierville, Tennessee. Smoky Mountain Pet Resort is located at 1868 Country Meadows Dr, Sevierville, TN 37862, USA.
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