There was so much to see and do just at the resort. I wish I had more time to explore and enjoy the amenities. The rooms are beautifully decorated but I wish there were balcony rooms that weren't over the pool. The employees were trying to say its "amazing" and the "best view" but you end up hearing the music from the water park along with the screaming of the people going down slides. I wish that there were views of the Smokies instead. The other Wyndham location is better because it offers mountain views and is way closer to the attraction in Pigeon Forge and Gatlinburg. This lodge is a 20-30 minute drive from most of the attractions. I wouldn't have booked here if I had known that.
Employee reservation!!! Picture this a family of six 3 woman and two small children stuck in middle of no where with. This is the worst hospitality that me and my family has every received! Inconsiderate at the up most, my family booked a reservation through employee discount (2weeks ahead of time) to fly from Fort Lauderdale all the way to Tennessee and receive a phone call stated they will be giving my room way to what they they may consider Owners!! It’s six of us with no where to stay in a place we have never been before! What’s type of business model is that you would put your employee extended family on the back burning at the very last minute notice i mean within hours of checking in! This had to be the worst vacation experience no one was able to give me and my family an answer to why we would be left stranded! We even pre-paid for the trip. Please don’t book with these people, a company that do not take care of their employee and the people that make the company run.
The rooms are nice and spacious and the maintenance/cleaning staff are very accommodating. The reason for the low review would be the amount of noise. This is a hotel for families, with kids. There was lots of noise from both overhead and on either side of our room until early in the morning. The noise above us was loud enough to disturb watching TV. The front desk was less than helpful. If you're staying here, bring earplugs!
I usually love staying at this resort...however, I stayed two nights this trip and was talked into going to a meeting at 9:15 AM for a presentation, breakfast, and giftcards. I had to put down a $20 deposit. My family and I got up and went to the presentation only for them to tell me we didn't need to be at the presentation, didn't give us giftcards or breakfast we were promised. They only refunded me the $20. No one at the resort seems to know what is going on and how the timeshare works as I was told many different things that were not true. Highly disappointed this trip, seems like they need to re-train all of their employees.
Great experience with my Family and Children indoor outdoor water park year round and a arcade lots of family fun and memories to be made here looking forwatd to going back in the summer.
Wyndham Vacation Resorts Great Smokies Lodge is a US Lodging based in Sevierville, Tennessee. Wyndham Vacation Resorts Great Smokies Lodge is located at 1425 Old Knoxville Hwy, Sevierville, TN 37876, USA.
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